FAQ

How do I clean my jute tote bag?

As jute is a natural fiber, we recommend wiping the outside of the bag gently with a damp cloth and leaving to dry completely overnight before use.

* Please note to use a separate cloth to wipe carefully over the hand painted designs, especially for the first time, as there may be residual non-toxic paint on the surface.

The inside of the bag is laminated and can be cleaned easily with a damp cloth.

 

I need to my order fast! Do you offer express shipping?

Express shipping is possible at an upgraded fee (See our standard Shipping Policy). For a more accurate quote, please contact us with the following information:

  • Need by Date
  • A List of Order Items and Quantity
  • Shipping Address

 

Do you ever offer Discounts or Coupons?

Yes we absolutely do! Follow us on Facebook and Instagram to be the first to know about our exclusive sale, discounts, coupons and new arrivals!

 

I have a problem with my order. How can we fix it?

We value all our customers and are happy to assist you in any way we can.

If you have received your item damaged, please refer to our Returns Policy for more information on how to submit a request for exchange or refund.

For any other problems, simply send us a message with the following information so that we can quickly assist you!

  • Name
  • Order Number
  • A Short Description of the Problem
  • Attach an Image of the Problem (if relevant)
  • Event Date (if relevant)